Big City Tile & Stone is on the cutting edge of tile installation. When it cannot be done, Big City Tile & Stone can find a way to do it. There is nothing finer than the sense of accomplishment that comes from completing a job and we take pride in making our clients happy.
Scott Lambert, the owner/operator of Big City Tile & Stone, has been in the flooring business for 22 years. He began as a floor covering Sales Representative and rose to the level of Sales Manager at Georgia Carpet & Color Tile Outlet before joining Flooring Concepts to learn the installation side of the business. After five years of sharpening his skills and building a solid reputation, he started Big City Tile & Stone and never looked back.
With five years of satisfied customers behind us and more than thirty five Parade of Homes showcasing Scott and Big City Tile & Stone's work, the business continues to grow. Our goal is to become the top tile installation company in the Minnesota-Wisconsin area by providing quality work on every job. Whether you are redoing your bathroom, building your dream home or constructing an office complex, Big City Tile & Stone is the only call you need to make for all your installation needs.
Our family enjoys playing golf, shooting and hunting at the Minnesota Horse and Hunt Club with our German Shorthair Pointers Nala and Jessie; plus riding our Can Am ATVS.
My story really begins in 1994.
I was going to college and trying to find my way. I was studying marketing in school and you know what I didn’t know why I was? I wanted a change. I really enjoyed LISTENING to people and talking with them. I went on an interview and was hired by Mitch Gapen and Jaime Allred (who are still friends of mine today).
I was quickly accepted and learned mostly by failure as our job entailed cold calling auto body shops and glass shops that use NORTON abrasives. It was, Hi this is Scott from Nalco distributers and usually it was CLICK… a hang up and you would go down to the next guy and call them. The biggest thing I took from it was rejection wasn’t personal it was a defense mechanism that I had to overcome .I also learned how good managers CONDUCT themselves. These guys were ICE. Nothing got to them.
I did this for a little over a year and selling over the phone to a random stranger was one of the most difficult things I have ever done. I was 20 years old. During my time I realized I really wanted to be face to face with the customer for more of a personalization for me and for them. I was hired at Georgia Carpet Outlet in Burnsville. I was put in intensive training program and in 6 months I was one of the top salesman in the company! I really enjoyed my job and my manager Pat Meyer who is still a friend of mine today (who sold me my GMC truck). One of the things I respected about Pat was his interest in the word TEAM we were a pretty tight group of people and he would even invite us over to his home and hang out and to be more comfortable with each other. I worked there while being a professional bass fisherman who traveled all over the country and fished tournaments. I worked hard and played hard. Pat moved to Mankato MN to help a struggling GCO and I was promoted to an operations manager and a new manager came in and it just wasn’t the same feel. I had one of the installers who we used there ask me if I was interested in helping him out and I said sure on my days off I would in the winter months. I really liked installing tile with him so much that he thought I should make the career change.
I put my notice in after I achieved my 1 million dollar in sales (quite an accomplishment back then due to average ticket was around $1500.00! I had decided if I was to be a top installer I need to work for a top company in residential work so I called flooring concepts and I met with John Ties (who is the manager at MN tile in Minnetonka). I explained to john I was making a very good living working at GCO and I need to get there quick so I proposed a plan to him that he was comfortable with and I went from a good paying job to making $13.00 per hour. YIKES! I was AMBITOUS and in about a year and half and a chunk of raises I worked to top pay and one of the higher gross profit earners and RESPECT from my peers. After I already had the sales knowledge and now I had the physical skill to perform any installation task I was ready to start my own company BIG CITY TILE AND STONE.
While starting the company I met Heather and we quickly became inseparable. She was an Archaeologist on break and she was helping a friend paint a house when we met on the job site and really enjoyed each other’s company. I am pretty sure there wasn’t any work getting done as we were getting to know each other. A year later in our RELATIONSHIP we were married. We decide to start a FAMILY 4 years after and have 2 daughters oldest Annika and youngest Reese. I have been happily married and love being a father to these young ladies. We enjoy playing together, going to New Prague golf course and playing golf at our club as a family, riding our Atvs, and going fishing. My life has been quite a journey my wife and kids give me focus which really becomes intensified on our projects that big city tile works on. Small details are overlooked by other contractors so often and when we give proposals it’s not OH we forgot about that it will cost you another 500 bucks! Big city tile keeps as tight to the budget or below as possible pending tile selections and upgrades. Big City tile has installed over 200 parade of homes houses, over 20 luxury home tour houses and thousands of remodel and new construction projects.
Our knowledge is to your advantage when hiring us. All of the big city tile guys are employees NOT subcontractors you know who you are going to get with us not an average setter you will get a qualified employee who must pass MANDATORY testing of NTCA tile trade procedures. My guys are polite, clean, respectful, and of course TOP setters who will meet and exceed your EXPECTATIONS. We are the only call you need to make.